Effective as of July 19th, 2021

Privacy Policy

Introduction and Scope

Truffle Time Inc. ("Truffle", "we", "us", and "our") considers matters relating to the protection of your personal information and your privacy to be extremely important.  To run our business and to manage our relationship with you, we will need to collect, store, use, and disclose some of your personal information.  We have developed this privacy policy (the "Privacy Policy") to tell you how your personal information will be collected, used and disclosed.  This Privacy Policy applies to Truffle, its website and all related mobile apps, desktop apps, and application software interfaces (the "Platform").

Table of Contents

  1. General
  2. Personal Information We Collect and How We Collect It
  3. Use
  4. Disclosure
  5. Choices
  6. Data Security
  7. How to Contact Us

1. General

We will only collect, use and disclose your personal information as permitted by law.  Usually this means that we ask for your consent for the collection, use and disclosure of your personal information for a particular purpose.  However, in some limited situations your consent is not required (for example, where the collection, use or disclosure of the information is reasonable for an investigation or legal proceeding, or where a law authorizes or requires the collection, use or disclosure of personal information without consent).  Truffle may collect, use and disclose your personal information without your consent or knowledge in those limited types of situations. 

In this Privacy Policy: (a) the words "include," "includes" and "including" are deemed to be followed by the words "without limitation"; (b) references to an agreement or other document include any amendments to that agreement or document; (c) the word "or" has its inclusive meaning—it is equivalent to "and/or"; and (d) references to a law include any changes to that law or any replacement to that law.

We may change this Privacy Policy from time to time.  If we change how we use personal information, we will notify you by posting an announcement on the Platform or sending you an email. You are bound by any changes to the Privacy Policy when they use the Platform or our services after such changes have been first posted.

2. Personal Information We Collect and How We Collect It

We collect personal information primarily to provide our childcare matching and booking services on our Platform, including: full name of parent and child, profile name, profile picture, phone number, email address, relationship to child, child’s gender, child’s date of birth, family doctor (doctor’s name, office address and phone number), child’s allergies, child’s medical conditions, child’s medication, emergency contacts (full name, relationship to child, phone number), authorized pickup (full name, relationship to child, phone number), unauthorized pickup (full name), and credit card information or other payment method information.

When you use and agree to the terms of use for the Platform, Truffle automatically receives and records information on our server logs from your browser or mobile platform, including your IP address, browser type, operating information, cookie information, and the page you requested. We treat this data as non-personal information, except where needed under applicable law.

We receive, analyze, and store information from third parties that interact in some way with the Platform—for example, Google, Facebook, Instagram, and Amplitude, which will collect information for Truffle advertising. We also collect information about third parties, when our users provide information to our referral program about people they know who they think might benefit from our services.

Unless otherwise required or permitted by law or unless otherwise explained in this Privacy Policy: (i) we will only collect your personal information directly from you, and (ii) when we collect your personal information we will tell you about the ways we plan to use and disclosure your personal information.  

3. Use

Truffle uses your personal information only for the purpose you provided for. If Truffle wishes to use that personal information for another purpose, we must ask for your consent before using the information for that other purpose. Truffle will use your personal information: to provide our services on the Platform; to communicate and manage our relationship with you, including by sending you service or support messages, updates, security alerts, and account notifications; to verify information you have sent us; to provide advertising about related service that may interest you; to personalize your experience on the Platform; and, to improve our services, the Platform and our users' experience. 

Through our referral service, we may use personal information (name and email address) provided by our users about people they know (third parties) to contact those people to see if they would benefit from using our services. 

We will keep your personal information for as long as we need it: as we run our business, to manage our relationship with you, and for other essential purposes, such as meeting our legal obligations.

4. Disclosure

Truffle works with, and may share your personal information with, the following:

  • Childcare facilities, to allow the facility to assess if it can offer its services to parents and children: 
    • When a booking is requested: full name of parent and child, phone number, email address, relationship to child, child’s gender, child’s date of birth; 
    • When a booking is confirmed: family doctor information (doctor’s name, office address and phone number), child’s allergies, child’s medical conditions, child’s medication, emergency contacts (full name, relationship to child, phone number), authorized pickup (full name, relationship to child, phone number), and unauthorized pickup (full name). 
  • Third party payment processors (currently Stripe), to allow users to pay for their services: full name, billing address, name on the card, credit card number, card expiry, card security code
  • With other users of the Platform (could be used by search engines), to help provide our services to users on the Platform: 
    • reviews and comments users submit on the Platform (including profile name and profile picture)
    • biographical information of management and staff of childcare facility (could be used in Truffle online advertisements (such as Facebook Ads or email campaign) 

Truffle may work with other organizations towards some common purpose consistent with our business.  Truffle may need to disclose your personal information to these organizations.  In those cases, Truffle will require that these other organizations agree to follow this Privacy Policy and that they will only use and disclose your personal information as they need to for the common purpose.

In certain circumstances we may disclose your personal information without obtaining your further consent, including to comply with laws about health and safety.

If Truffle transfers or is considering transferring control of its operations to another organization, Truffle may transfer and disclose your personal information to that organization, for the limited purpose of enabling the parties involved in the proposed transfer to evaluate and complete the transfer.  In those cases, Truffle will require that the organization receiving the disclosed personal information agrees that it will follow Privacy Policy and that it will only use or disclose your personal information as we may under this Privacy Policy.

We may engage other service providers to assist us in our activities, including legal counsel, accountants, auditors, investment advisors and information technology service providers.  It may be necessary for us to disclose your personal information to these service providers in some circumstances.  When we provide personal information to services providers, we require those services providers to protect the information in the same ways we do. These service providers may not use your personal information for any purpose other than the reason you provided it to us.

5. Choices

You have certain choices relating to your personal information we collect and use.  You may manage your browser settings to control how much of certain types of information are shared with Truffle.  You may also choose not to participate in certain aspects of the Platform, including: receiving marketing emails; our referral program; leaving reviews; or, including a profile picture.

You may request that we provide you with access to the personal information that we hold about you. You may ask us to correct any errors or delete any of the information we have about you.  We note, however, that your ability to exercise these choices is not absolute. In some circumstances (for example, if the information is protected by legal privilege or if the information was collected for an investigation or legal proceeding), we may deny some requests. Also, to protect your privacy and the privacy of others, we may have to verify that you are who you say you are before we can give you access to, or change, information about you.

6. Data Security

The security of your personal information is important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping it confidential. We ask you not to share your password with anyone.

7. How to Contact Us

You may contact us, to ask questions or exercise choices relating to this Privacy Policy, in the following ways:

  • Mail: Truffle Time Inc.

#100, 111 - 5th Avenue SW

Suite 123

Attn: Privacy Officer

Calgary, Alberta

T2P 1H5

  • Email: privacy@truffle.ca
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